Q99 app FAQ –
All Your Questions Answered Here

You must be at least 18 years old to register on the q99 app. This is a strict platform policy. You may be asked to provide your National ID or passport details for age verification.

No. Each person is only allowed one account on q99 app. Opening multiple accounts using the same mobile number, email, or ID is strictly prohibited. Violations may result in all associated accounts being suspended.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and a reset OTP will be sent to you. Verify using the OTP, then set your new password. The entire process takes under 3 minutes.

KYC is not required for regular betting or small withdrawals. However, to withdraw larger amounts or increase your account limits, you will need to complete KYC verification using your NID or passport. This is done solely to keep your account secure.

Yes. After logging in, go to your profile settings to request a change to your email or mobile number. For security, a verification OTP will be sent to your current number or email before the change is applied.

Yes. Under our responsible gambling policy, you can request a temporary self-exclusion or permanent account closure. To find out more, visit Responsible Gambling page.

First, check your internet connection. Make sure your password is correct. Clear your browser cache and try again. If the problem persists, log in using the OTP method or contact our live chat support.

q99 app supports multiple deposit methods including bKash, Nagad, Rocket, Upay, bank transfer, and cryptocurrency. Mobile banking options are the fastest — your balance is usually updated within 5 minutes.

The minimum deposit on q99 app is just ৳100, available through any mobile banking method in Bangladesh. A special welcome bonus applies to your first deposit.

Withdrawals on the q99 app are typically processed within 15 minutes to 2 hours. bKash and Nagad withdrawals are the fastest. Bank transfers may take 1–3 business days. If your KYC is not yet complete, your first withdrawal may take a little longer.

The minimum withdrawal amount on the q99 app is ৳500, and the maximum single withdrawal is up to ৳5,00,000. High roller accounts may have higher limits. To learn more, visit High Roller page.

Wait 10–15 minutes first, then refresh the page. If the issue persists, contact us via live chat with your payment transaction ID. Our team will resolve it quickly. Deposits are never lost.

Common reasons for a withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, or a mismatch between the recipient's number and your registered account number. Check your dashboard notifications or contact support to find out the reason.

q99 app does not charge any fees for deposits or withdrawals. However, your mobile banking provider or bank may apply their own transaction fees, which are entirely subject to their own policies.

No. For security, all deposits and withdrawals must be made through the mobile banking or bank account registered under the same name as your q99 app account. Transactions from third-party accounts are not accepted.

You can bet on cricket, football, kabaddi, tennis, basketball, hockey, badminton, and 30+ other sports on the q99 app. All major Bangladesh and international tournaments are covered. See details Sports Events page.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. Log in and Sports Betting On the page, live matches are clearly marked so you can spot them at a glance.

The q99 app uses decimal odds. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (including your original stake). The higher the odds, the greater the potential payout — but also the greater the risk. Find the full guide Bet page.

Once a bet is placed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, the stake is refunded. If the cash-out feature is active, you can also withdraw a partial payout before the match ends.

Yes. The q99 app supports accumulator or parlay bets, where you combine multiple match selections and the odds multiply together. The potential winnings are much higher, but you need to win every selection. See details Sports Betting page.

The minimum bet on q99 app starts at just ৳20. Maximum bet limits vary by event and market. High Roller accounts are eligible for higher bet amounts. See High Roller page.

Results are typically updated within 5–15 minutes of a match ending. Live bet results are reflected even faster. If there is any dispute over a result, our support team will review it impartially.

New members on the q99 app can receive up to a 100% welcome bonus on their first deposit. The maximum bonus amount and terms are updated regularly. For more details Registration and visit the offers page.

Wagering means you need to place a certain amount in bets before you can withdraw your bonus. For example, a 10x wagering requirement on a ৳1,000 bonus means you must bet ৳10,000 before withdrawing. Each bonus has its own terms, so read the offer page carefully.

The q99 app offers weekly and monthly cashback deals. When you bet or lose a certain amount, a set percentage is automatically credited back to your account — no separate application needed.

Yes. When you refer a friend to the q99 app, both of you receive a bonus. You can find your unique referral link in your profile dashboard. Once your friend registers and makes their first deposit, the bonus will be credited to your account.

No, most bonuses cannot be withdrawn directly. Once the wagering requirements are met, any winnings earned from the bonus can be withdrawn. However, certain special promotions offer no-wagering bonuses that can be withdrawn straight away.

Loyalty points are earned on every bet you place. Use your points to claim free bets, bonuses, or special rewards. The more you play, the higher your level — and the better your perks. There are exclusive VIP benefits for high rollers — see High Roller page.

Expired bonuses generally cannot be recovered. However, new promotions are added regularly. Keep your notifications on and check the offers page often so you never miss a bonus before it expires.

Download the q99 app directly from our website's App Page Download from there — you'll find download links for both Android APK and iOS. Do not download from any third-party sites.

First, go to your phone's Settings > Security > Unknown Sources and enable it. Then open the downloaded APK file and tap the Install button. Once installation is complete, turn Unknown Sources off again. For a detailed guide, visit App page.

Yes. The q99 app works fully on iOS devices as well. iPhone users can open the website in Safari and add a shortcut to their Home Screen, which provides an app-like experience. For more details App on this page.

Older versions may have features that don't work properly, or you may experience login issues. For the best experience, always use the latest version. You'll receive an in-app notification whenever a new update is available.

Restart your phone. Clear the app cache (Settings > Apps > q99 > Clear Cache). If the issue persists, uninstall and reinstall the app. Also check your internet connection and available phone storage.

Yes. The q99 app is optimized to run fast and smoothly on mobile data. For live betting and streaming features, a 4G connection or better is recommended.

Yes. The q99 app uses SSL encryption to keep all your data and transactions secure. Our servers comply with international security standards. To learn more, see our Privacy Policy।

After logging in, go to Profile > Security Settings and enable 2FA. The mobile OTP option is the easiest to set up. Once 2FA is active, a verification code will be sent to your phone each time you log in, keeping your account much more secure.

Change your password immediately and notify our support team via live chat or email. You can also request a temporary account lock if needed. Protecting your account is our top priority.

q99 app offers 24/7 live chat support in Bangla. You'll find the live chat button at the bottom of the website or app. You can also reach us by email. We typically respond within 5 minutes.

Yes. The q99 app provides tools such as deposit limits, session limits, self-exclusion, and cooling-off periods. Responsible gaming is a core part of our commitment. Learn more Responsible Gambling page.

No. Your personal information is never sold to third parties. Data may only be shared where legally required or for payment processing purposes. Read our full data policy Privacy Policy page.