Q99 app's Terms & Conditions – Complete Guide

Q99 app is Bangladesh's most popular online betting platform, operating under the domain q99app.net. These Terms and Conditions ("Terms") form a legally binding agreement between q99 app and its users ("you" or "user"). By accessing our platform or using any of our services, you are deemed to have accepted these Terms.

You must be 18 years of age or older to use q99 app. Access from regions where online betting is prohibited by law is not permitted. Our Privacy Policy and Responsible Gaming Policy apply alongside these terms and conditions.

These terms and conditions are written in Bengali for the convenience of our Bangladeshi users. However, the original English version shall prevail for any legal interpretation. All disputes will be resolved in accordance with the applicable laws of Bangladesh.

To register on q99 app, you must provide accurate and complete information. Opening an account with false or misleading details is a direct violation of these Terms and Conditions, and may result in immediate account closure.

Requirements for registration:

• Users must be at least 18 years of age — this is a strict policy enforced by q99 app.
• Each person may only register one account. If duplicate accounts are detected, both accounts will be closed.
• KYC verification must be completed using a National ID (NID) or passport.
• Withdrawals will not be available until verification is complete.
• Keeping your account password confidential is entirely your responsibility.

Q99 app supports all popular payment methods in Bangladesh. All financial transactions are processed through secure, encrypted channels. Deposit and withdrawal limits along with processing times are listed below:

There are a few important conditions to keep in mind when making withdrawals. Deposited funds must be wagered at least once before a withdrawal can be requested. Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours. In cases of suspicious activity, q99 app may request additional verification.

• Minimum withdrawal amount: BDT 300.
• A maximum of 5 withdrawal requests can be made from a single account per day.
• Withdrawals must be made through the same method used for the original deposit.
• Withdrawals above ৳5,000 will not be processed until KYC verification is complete.

Q99 app regularly offers a variety of bonuses and promotional deals. Each offer comes with its own specific terms, which are detailed on the offer page. It is your responsibility to read and understand those terms before claiming any bonus.

General terms for bonuses:

• Welcome Bonus: Get up to 100% bonus on your first deposit. The wagering requirement for this bonus is 10x the bonus amount.
• Reload Bonus: The daily reload bonus can only be used once per account per day.
• Cashback: Weekly cashback is calculated from Monday at 12:00 AM through Sunday at 11:59 PM, and is credited the following Monday.
• Bonus funds cannot be converted to cash until the wagering requirements have been met.
• If multiple bonus accounts are created to claim bonuses, all bonuses will be cancelled and the accounts may be suspended.
• Q99 app reserves the right to modify or discontinue any bonus program at any time.

The following rules apply at all times when betting on q99 app. We believe that creating a transparent and fair betting environment is our foremost responsibility.

• Once a bet is confirmed, it cannot be changed or cancelled — unless q99 app voids it due to a technical error.
• If a match or event is cancelled, the full stake for that bet will be refunded.
• Odds change rapidly in live betting. The odds displayed at the time a bet is placed are final — any subsequent changes in odds do not apply.
• If incorrect odds are displayed due to a technical error, q99 app reserves the right to void the affected bet.
• Any bets associated with match-fixing or manipulation may be held pending investigation.

Our certified RNG (Random Number Generator) system ensures that every casino game result is completely random and not predetermined. q99 app never interferes with game outcomes.

The following activities are strictly prohibited on q99 app. Violating these terms and conditions may result in permanent account closure and forfeiture of any deposited funds:

• Using the platform for money laundering or any form of illegal fund transfers.
• Using bots, automated software, or artificial intelligence to place bets.
• Exploiting vulnerabilities in the bonus system for unfair gain (Bonus Abuse).
• Attempting to access another user's account or hack into any account.
• Operating multiple accounts from the same device or network.
• Attempting to launch a cyberattack or introduce malicious code into the q99 app system.
• Participating in or encouraging match-fixing or sports manipulation.

Q99 app treats the security of your personal information as its highest priority. We never sell or share your data with third parties, though information may be disclosed to authorities when required by law.

We collect your information for the following reasons:

• To verify your account and ensure security.
• To process transactions and prevent fraud.
• To provide personalised offers and promotions (you can opt out of this at any time).
• To improve customer service.

For more details, visit our Privacy Policy Read.

Q99 app is strongly committed to responsible gaming. Betting is meant for entertainment , and should never be treated as a source of income. We always keep the mental and financial well-being of our users in mind.

Q99 app offers the following responsible gaming tools:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Betting Limits: Decide in advance how much you want to bet within a given period.
• Self-Exclusion: You can temporarily or permanently exclude yourself from the platform.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Reality Check: You will receive periodic reminders about your betting time and spending.

If you feel that betting is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Gaming Read the page.

Q99 app reserves the right to suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• If it is established that an account was opened using false or incomplete information.
• If evidence of suspicious financial activity or fraud is found.
• By order of a court or law enforcement authority.
• If the user submits a request to close their own account.

You may also request account closure at any time through our support team. Before the account is closed, you will be given the opportunity to withdraw any valid funds remaining in your account — however, this may not apply in cases where a rule violation has occurred.

Q99 app may update or modify these Terms and Conditions at any time. For significant changes, registered users will be notified by email at least 7 days before the changes take effect. Minor updates will be communicated through a notice on the website only.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly to stay informed.

For any questions or complaints, please reach out to us:

• Email: support@q99app.net
• Live Chat: Click the live chat button in the bottom-right corner of the website.
• Support Hours: Support is available 24/7 in Bengali.